Privacy Policy | Cookies | Personal Data
Our company understands that your privacy is important to you and that you care about how your personal data is used and shared online and otherwise. We respect and value the privacy of everyone who visits this website, www.brainon.gr (“Our Site”), and we will only collect and use personal data in the ways described here, and in a manner that is consistent with your obligations and rights under the law (GDPR).
Our company complies with applicable legislative, regulatory, and contractual provisions regarding the collection, storage, retrieval, and destruction of such data, in particular the requirements of European Regulation (EU) 2016/679 on the protection of Personal Data (GDPR).
Please read this Privacy Policy carefully and make sure you fully understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site www.brainon.gr. If you do not accept and agree with this Privacy Policy, you must stop using Our Website IMMEDIATELY. This Policy applies to the use of any and all Data collected by us in relation to your use of the Website and any Services or Systems on it.
Rules of our services
- Bookings are made by phone, through the website www.brainon.gr, via partner platforms, and in person at the store. In all cases, the user accepts the terms and is obliged to have read them before making a booking, and to have made them known to the other members of their group.
- Entry is strictly prohibited for persons with serious health problems. If you have health issues (for example, heart conditions, panic attacks, etc.) or are undergoing treatment for any condition, you must inform our company representative (in writing) before using our services so that we can assess whether you may use our services. Our company has taken, to the extent humanly possible, all necessary measures to safeguard your integrity and accepts no liability in the event of an accident. If for any reason you feel unwell, pain, panic, etc., or anything else that leads you to interrupt the service provided, you must immediately and without delay inform the safety officer and leave the premises.
- Participation by minors in games marked 18+ is strictly prohibited. If they conceal their age and enter the game, their guardians bear exclusive responsibility for their physical and mental integrity, as provided by law.
- Staff reserve the right to refuse entry and/or participation to any person under the influence of alcohol or prohibited substances, as well as to any person whose behaviour is deemed aggressive, offensive, dangerous, or unsuitable for the safety of the premises and staff. If removal concerns the entire group, the minimum booking amount is payable in full. If removal concerns a single participant, the booking for the rest of the group proceeds as normal, while the removed person must not remain on the premises.
- Each room has a specific recommended number of participants for the best game experience. If your group consists of more people than the recommended maximum, participation is possible at your own responsibility. For each additional person beyond the stated maximum, the same per-person charge applies as for the maximum number of players.
- In rooms with actor participation, any form of verbal or physical violence against the actor is prohibited. In such a case, the game is permanently terminated and the players are obliged to pay the full service fee.
- If a player or even the entire group wishes to leave the game for any reason (e.g. they became frightened), they are obliged to pay the full service fee. Once a player leaves the game, they cannot rejoin the booking, nor wait in the reception area.
- If a player wishes to use the restroom, they must do so before the game begins. During the game, use of the restroom is not permitted.
- In the event of material damage, the player responsible is obliged to compensate the company immediately so that the damage can be repaired.
- Players' personal belongings are locked away and kept safe during the game. If a player disobeys the rules and brings a personal item into the game area, our company bears no liability in the event of damage or loss. If they use a mobile phone, camera, or lighter in the game area, or any item that may damage the space or is deemed dangerous by staff, the game is automatically terminated for the entire group and they are obliged to pay the full booking amount.
- The use of mobile phones, audio recording, and image capture during the game is prohibited.
- Each player is responsible for their own personal safety and our company and our staff bear no liability in the event of physical or mental harm.
- The store has a reception area, not a waiting area. Therefore, the group will enter only when all members are present. The group may enter up to 10 minutes before the start of their booking, so as not to create overcrowding in the reception area.
Closed-circuit television and game recording
The reception and front of the store are recorded for security purposes.
Certain rooms are recorded and there is the option to purchase game highlights as a souvenir. You will receive a short video with some of the best moments of the game. The entire group is aware that the game is being recorded and that if the video is purchased, any publication of it is prohibited. If it is observed that such a video was uploaded to social media against their wishes, the person who made the booking bears exclusive responsibility, as the video is sent to the email address stated on the booking.
Our company will never publish your personal moments from the rooms without your permission. If asked, you may grant us written permission to publish highlights exclusively for advertising purposes.
The video will be sent within 7 to 15 business days from the time of the booking. The recipient has 7 days to download it, as it is sent via a Transfer service. The recipient is obliged to check their email, as well as junk or spam folders, in order to download the video in time before it is deleted. If 7 days pass from the date of sending, there is an additional resend charge equal to half the price of the original video. Videos remain stored in the company's database for 30 days from the date of the booking, after which they are deleted and cannot be resent.
Delays – cancellations
The group must be at the store 10 minutes before the booking time.
In the event of a delay, time is deducted from the room's play time.
If the group is more than 15 minutes late for the booking, the booking will be cancelled without notice and the group must pay the minimum booking amount, as determined from the total amount for the minimum number of participants.
Our company maintains booking records and is also informed by the booking system of group cancellation rates. Our company reserves every right to require full prepayment of the booking and, in the event of refusal, to cancel it.
Bookings are made only with a deposit or prepayment. Only one (1) modification without charge is permitted up to 24 hours before the booking time. If the group cancels its booking up to 3 hours before the booking time, fails to show up, or is more than 15 minutes late for the booking, it is obliged to pay immediately to the company's bank account the minimum booking amount.
In the case of prepayment, if the number of persons is lower than declared, no refund is made.
Definitions and interpretation
For the absolute understanding of the terms used in this agreement, the following terms have the following meanings:
- “Account” means collectively the personal details, Payment Information, and credentials used by Users to access the Material and/or any communications system on the Website.
- “Content” means any text, graphics, images, audio, video, software, data collections, and any other form of information capable of being stored on a computer that appears on or forms part of this Website.
- “Cookie” means a small text file placed on your computer when you visit certain parts of this Website. This allows us to identify returning visitors and analyse their browsing habits on the Website www.brainon.gr. Where commercial facilities are provided, cookies may be used to store your preferences. Further details are contained in Article 10 and Schedule 1 of this policy.
- “Data” means collectively all information that you submit to the Website www.brainon.gr. This includes, but is not limited to, account details and information submitted using any of our Services or Systems.
- “Personal Data” means any and all data relating to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give us through our website www.brainon.gr. This definition, where applicable, incorporates the definitions provided in EU Regulation 2016/679 – the General Data Protection Regulation “GDPR”.
- “Service” means any online communications infrastructure made available through the Website www.brainon.gr either now or in the future. This includes, but is not limited to, email messages, message boards, live chat facilities, and email links, etc.
- “System” means any online communications infrastructure made available through the Website www.brainon.gr (either now or in the future). This includes, but is not limited to, email messages, message boards, live chat facilities, and email links.
- “User” / “Users” means any third party that accesses the Website and is not employed by us and acts during the course of their employment.
- “Website” means the website you are currently using www.brainon.gr and any sub-domains of this website unless expressly excluded by their own terms and conditions.
Data to be collected
Our company collects only the data necessary to fulfil the above processing purpose, specifically:
- Information you provide to us, such as your name, address, date of birth, telephone number, email address, and any comments you give us, including by phone, email, post, or when you contact us via social media.
- Information about the services we provide to you (including, for example, the items we provide to you, when and where, what you paid, how you use our products and services, and so on).
- Your account login details for our services, including your username and chosen password.
- Information about whether or not you wish to receive marketing communications from us.
- Information about any device you have used to access our Services (such as the make and model of your device, browser, or IP address) and also how you use our Services.
- Your contact details and the details of email messages and other electronic communications you receive from us, including whether that communication has been opened and whether you have clicked on any links within that communication.
Use of your data
Any personal data you submit will be retained for as long as you use the Services and Systems provided on the Website www.brainon.gr.
Data you may submit through any communications system we provide (website, phone booking/inquiries, in-person booking/inquiries) may be retained for a period of up to six months. We will comply with our obligations and safeguard your rights under the GDPR at all times.
Your Data will not be disclosed or shared with third parties for any purpose.
All personal data is stored securely in accordance with the principles of the GDPR.
There are various ways in which we use your personal information, depending on how you interact with us. If you do not provide us with your information, we will not be able to interact with you in that way.
At the end of your experience, our company takes a commemorative photograph of the participants which is shared on social media. Your consent, by virtue of this agreement, implies that you unconditionally accept both being photographed and the sharing on social media.
We may use your information in the following ways:
- To provide our products and services – we need to use your personal details to make our products and services available to you.
- To personalise your experience of our services – by understanding how you interact with our company's products and services that you purchase and how you use them to browse our website.
- For security and protection – we monitor online behaviour and carry out checks to help us ensure it is genuine for fraud prevention and to help customers use our services appropriately.
- Analytics and profiling – we use your personal details for statistical analysis and to help us understand more about our customers. This includes understanding the products and services you purchase. This helps us serve you better and find ways to improve our services and websites. These profiles help us send you offers that are more relevant to you.
- Communicating with you – we use your personal details to communicate with you: whether to conduct market research or to communicate with you about products and services from us and other companies. We may also communicate with you about any questions you have raised with us or to discuss the status of your account with us.
Intellectual property
You are hereby informed that the services provided, the content of our official site, and generally all our activities are subject to intellectual property rights and their reproduction without the written permission of the company's legal representative is unlawful, and our company reserves the right to exercise every legal remedy before any court or competent authority.
Third-party websites and services with whom we may share your personal information
We work with partners so that they can help us provide the products and services you need from us.
They process your personal information on our behalf and must meet high security standards before doing so.
We share only information that enables them to provide their services to us or helps them provide their services to you.
These partners may include:
- Our professional advisers, such as lawyers.
- Advertising companies that help us place advertisements online.
- Programme providers – such as Visa and MasterCard for managing your account and processing your payments.
- Social media providers – such as Facebook, Instagram, Pinterest, and Twitter – where we interact with you on social media.
- Third-party suppliers that help us manage and maintain the Group's IT infrastructure.
- Logistics and delivery providers that enable us to deliver products you order on our websites.
- Companies that develop our email campaigns, because they need to know your email address to perform these services.
- Companies that provide information and analytics services for us, so that we can stock the right products, send the right marketing campaigns, and better understand the business and our customers.
- Security and fraud prevention businesses to ensure the safety of customers, colleagues, and our businesses.
- Companies that assess faults and repair products on our behalf. Companies that run competitions for us so that they run smoothly.
- Companies that enable us to collect your reviews and comments, both online and offline.
Business changes and control
Our company may expand or reduce its activities and this may involve the sale of certain parts or the transfer of control of certain parts to other parties. Data provided by Users, where relevant to any part being transferred, will be transferred along with that part and the new owner or controlling party will, subject to the terms of this Policy, be permitted to use the Data for the purposes for which it was provided by you.
In the event that any Data submitted by Users is to be transferred in such a way, we will contact you in advance and inform you of the changes. When we contact you, you will be given the option to have your data deleted or retained by the new owner or controller.
Controlling access to your data
Where you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- use of data for direct marketing purposes
- sharing data with third parties.
When you submit personal data through our website, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls over our use of your data for direct marketing purposes. This includes the ability to opt out of receiving emails from us (i) by not giving your consent at the point of providing your details or (ii) by unsubscribing using the links provided in our emails.
Your right to withhold information
You may access certain areas of the Website without providing any Data at all.
However, to use all available Services and Systems on the Website you may be required to submit account information or other Data.
You may restrict the use of your Internet browser's Cookies.
You may restrict the use of information for interest-based advertising.
Access to your data
You may access your account at any time to view or modify your data. You may need to modify or update your data if your circumstances change. Additional data relating to marketing preferences may also be stored and you can change this at any time.
You have the right to request a copy of your personal data.
Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.
Security
We take the protection of your personal information seriously and continuously develop our security systems and procedures.
Some of the controls we have implemented include:
- We restrict physical access to our buildings and user access to our systems only to those we believe are entitled to be there.
- We use technological controls for our information systems, such as firewalls, user authentication, strong data encryption, and separation of roles, systems, and data.
- Systems are proactively monitored through an information security “detect and respond” function.
- We use industry “best practice” standards to support the maintenance of a robust information security management system.
- We apply a “need to know” policy for access to any data or systems.
Changes to this policy
Our company reserves the right to change this Privacy Policy if we deem it necessary in the future or as required by law.
Any changes will be posted immediately on the Website www.brainon.gr and you are deemed to have accepted the terms of the Policy upon your first use of the Website after the changes.
Contact
If you have any questions about our website or the Privacy Policy, please contact us through our online portal or at info@brainon.gr and a company representative will contact you as soon as possible. If necessary, please call +30 211 119 1532.